Plan for how you will communicate with loved ones after a disaster. Click here to download the Family Communications Plan.

  • Long-distance phone lines often work before local phone lines, so identify an out-of-state contact and provide this person with the contact information of people you want to keep informed of your situation. Share this information with your family and friends locally.
  • Avoid making non-urgent phone calls after a disaster – even if phone lines are un-damaged, increased phone traffic can jam phone circuits.
  • Don’t count on your cell phone - increased traffic on cell phone networks can quickly overload wireless capacity. Record an outgoing message on your voicemail so that callers can be re-assured of your safety status.
  • Keep coins in your Go Bag. Payphones are more likely to work before other phone lines.
  • Cordless phones or phone systems require electricity, so make sure you have a backup phone that requires no electricity.
  • After an earthquake, check all your telephones to be sure they have not shaken off the hook and are tying up a line.

Cox Emergency Number
Cox has set up a toll-free number to allow you to check in after an emergency or crisis: 1-877-269-4665 (1-877-COX-I'M OK).
Calling this number will allow the company to know where you are and if you need assistance.